FREQUENTLY ASKED QUESTIONS

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Items can be returned within 30 days of purchase for a full refund.

It depends on the shipping method you choose at checkout. Standard shipping will take 3-6 business days to arrive. One-day shipping will take 1 day and Two-day shipping will take 2 days after order is shipped. Delivery details will be provided in your confirmation email.

Please contact us via email (info@trueocity.com) and we will edit the order for you.

Yes. All our products are Nontoxic, BPA & Phthalates Free. All our products have been safety tested and adhere to all FDA guidelines.

Please contact us via email (info@trueocity.com) and we will resend the order.

Please contact us via email (info@trueocity.com) and we will happily replace the item free of charge.

We are located in Tremonton, Utah USA.

Please email us with any questions or concerns at info@trueocity.com and we will be happy to help you!